Safety, Reporting & Statutory Compliance
Ishkzen is committed to zero tolerance for abuse, uncompromising child protection, active safeguards for women, and full statutory compliance with Indian digital laws.
Immediate Threat or Emergency in India?
If you or someone you know is in immediate physical danger, experiencing assault, domestic violence, or crisis, please contact Indian national emergency services right away:
India Emergency & Helplines Directory
Direct government toll-free emergency contacts and dedicated statutory authorities available across India for women safety, child protection, cyber crime, and mental health crisis:
National Emergency All-in-One
Single unified emergency number across all Indian states and UTs for immediate police, ambulance, or rescue intervention.
Authority: Ministry of Home Affairs (MHA), Govt. of India
CHILDLINE India
National 24-hour emergency phone service for children in need of care, protection, or facing abuse, exploitation, or distress.
Authority: Ministry of Women & Child Development (MWCD)
Women in Distress Helpline
Dedicated police response line for women facing sexual harassment, stalking, domestic violence, threats, or physical harm.
Authority: State Police Departments / Ministry of Home Affairs
Women Helpline (Universal)
Universal helpline for women affected by violence, harassment, or abuse, providing integrated medical, legal, and crisis support.
Authority: Ministry of Women & Child Development (MWCD)
National Cyber Crime Helpline
National helpline for reporting online stalking, cyber harassment, morphing, non-consensual imagery, sextortion, and cyber fraud.
Authority: Indian Cyber Crime Coordination Centre (I4C), MHA
National Commission for Women (NCW)
Specialized 24x7 helpline for women facing sexual harassment, cyber stalking, dowry abuse, or physical/mental harassment.
Authority: National Commission for Women (NCW)
NCPCR Child Rights & POCSO E-Box
National Commission for Protection of Child Rights helpline and direct POCSO E-Box portal for reporting child abuse.
Authority: NCPCR, Govt. of India
Tele-MANAS Mental Health Support
Comprehensive 24x7 toll-free tele-mental health helpline providing immediate psychological support and crisis counselling.
Authority: Ministry of Health & Family Welfare (MoHFW)
Zero-Tolerance Child Safety & POCSO Policy
Strict 18+ Age Restriction & CSAM Zero-Tolerance
Ishkzen is strictly intended for adults aged 18 and older. Any profile created by or on behalf of a minor is immediately deactivated. We maintain absolute zero tolerance for any content depicting or promoting Child Sexual Abuse Material (CSAM) or Child Sexual Exploitation and Abuse (CSAE).
Statutory Compliance & Legal Reporting Obligations in India:
- Protection of Children from Sexual Offences (POCSO) Act, 2012 (Sections 19 & 21): It is a statutory duty to immediately report any knowledge or apprehension of child sexual abuse to the Special Juvenile Police Unit (SJPU) or local police. Ishkzen complies unconditionally with this requirement.
- Information Technology Act, 2000 (Section 67B): Facilitating, browsing, downloading, creating, or publishing material depicting children in sexually explicit acts attracts stringent criminal prosecution with non-bailable imprisonment and fines.
- Intermediary Guidelines Rules 2021 (Rule 3(1)(b)): Prohibits hosting, displaying, storing, or transmitting content that is harmful to children. Any detected material is blocked, preserved for law enforcement, and escalated to national cybercrime authorities.
To report Child Exploitation or Abuse directly to authorities:
Call 1098 (CHILDLINE) or report to the National Commission for Protection of Child Rights (NCPCR) via ncpcr.gov.in (POCSO E-Box), or file a complaint on the National Cyber Crime Portal (cybercrime.gov.in) under the Child Safety category.
Women Safety, Anti-Harassment & 24-Hour Takedown
Ishkzen is designed from the ground up to be an intentional, respectful, and safe space for women. We strictly enforce zero-tolerance protections against sexual harassment, uninvited advances, stalking, and non-consensual imagery.
IT Rules 2021 Rule 3(2)(b) Compliance
If any content depicting non-consensual nudity, sexual acts, deepfakes, morphed imagery, or impersonation is reported, our safety response team will disable access or remove it within 24 hours of receiving the grievance.
Strict Prosecution of Harassment
Offenses including Cyberstalking (IPC 354D / BNS 78), Sexual Harassment (IPC 354A / BNS 75), Voyeurism (IPC 354C / BNS 77), and Insulting Modesty (IPC 509 / BNS 79) are strictly prohibited. We cooperate with law enforcement for official investigations.
Prohibited Actions on Ishkzen:
- Sending unsolicited sexually explicit text, images, voice notes, or video links.
- Pressuring, demanding, or coercing another member for private photographs or off-platform communication.
- Sharing or threatening to share another person's private details, contact numbers, or photos without explicit consent (Doxxing / Sextortion).
- Creating misleading accounts, catfishing, or using stolen photographs.
- Repeated unwanted messaging after a user has declined contact or disconnected.
How to Report & Block on Ishkzen
- 1-Tap In-App Block & Report (Shield Tool):
Open the user's profile or tap the Shield Icon (🛡️) in the top-right corner of any chat screen. Select "Block & Report". This instantly severs the connection, prevents further messages, hides your profile from them, and routes their account to our priority safety review queue.
- Submit Evidence & Category:
Choose the relevant category (e.g., Harassment, Fake Profile, Inappropriate Photo, Underage, Scam) and add context or upload screenshots. Do not disclose your own passwords, UPI PINs, or banking OTPs.
- Selfie & Identity Verification:
Ishkzen provides photo blur options and multi-step selfie/ID verification to protect members from impersonation and unauthorized scraping. Look for the green verified badge on member profiles.
- External Grievance Escalation:
If you need to submit a formal legal notice, law enforcement request, or urgent safety grievance outside the app, email our Grievance Officer at ishkzen.app@gmail.com.
Grievance Redressal Mechanism & Officer Details
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Ishkzen has designated a Grievance Officer to address safety, content, and user complaints:
Grievance Officer, Ishkzen
Ishkzen Platforms · Legal & User Safety Division
• Acknowledgment: Within 24 hours of ticket generation.
• Emergency / Non-Consensual Content Takedown: Within 24 hours under Rule 3(2)(b).
• Standard Grievance Resolution: Within 15 days from receipt.
Grievance Appellate Committee (GAC)
Under Rule 3A of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, if you are not satisfied with the decision of the Grievance Officer, you may prefer an appeal before the Grievance Appellate Committee (GAC) within 30 days of receiving the decision through the official online dispute resolution portal at gac.gov.in.
Practical Safety Guidance for Members
While our automated models and moderation team review accounts, your personal vigilance is essential:
- Never transfer money or share financial information: Scammers may fabricate urgent medical, visa, or family emergencies. Ishkzen staff will never ask you for money, passwords, or OTPs.
- Keep early communications on Ishkzen: Keeping chat within the platform gives you full protection of our blocking and reporting features.
- Public first meetings: If you decide to meet an introduction in person, always choose a well-lit public venue (café, restaurant), arrange your own transport, and inform a trusted friend or family member of your location.
- Preserve evidence: If you experience harassment, take screenshots of messages and profile details before blocking. This evidence is crucial if filing an FIR or cybercrime complaint.